Shop terms and purchasing information

1. Who we are

The shop is run by Tarneit United Soccer Club Inc. Contact details are on our Contact page.

2. How ordering works

Choose your items, add them to your cart and place your order with your name, e-mail address and phone number. We then show you how to pay by PayID. We hold the items for you while you pay, and we confirm your order once we have checked your payment. Your order is accepted when we confirm it.

3. Pickup only — free

Orders are collected from the club — there is no shipping and pickup costs nothing. The pickup address and the pickup days and times are shown on the shop page and on your order page.

4. Prices and payment

Prices are in Australian dollars and include GST where it applies. The price you see for an item is the price you pay: there are no extra fees.

You pay by PayID after you place your order, using your order number as the payment reference and checking that the account name shown on your bank's screen matches the one on your order page. We check payments by hand, so there can be a short delay before your order shows as paid. We do not take card payments, and we never take or store card or bank details on the website.

5. Holding your items

While your order is waiting for payment we hold the items for 72 hours. The date and time are shown on your order page and in our e-mails. If the payment has not arrived by then, the order expires and the items are released for other customers.

Once your order is ready, you have 7 days to collect it. We may send you a reminder before either deadline.

If we receive a payment for an order that has already expired or been cancelled, we will contact you. You can choose a full refund or, if the items are still available, ask us to reopen your order.

6. Changing or cancelling an order

You can cancel before you collect your order by contacting the club with your order number. Cancelling releases the items. If you have already paid, we refund the full amount you paid, to the account you paid from, within 10 business days.

We may also cancel an order, for example if an item turns out to be unavailable or the price shown was a mistake. If we do, we will tell you and refund in full anything you have paid.

7. Receipts

Once we have received your payment, your receipt (proof of purchase) is available on your order page. The order confirmation you receive when you order is not a receipt. Our receipts show the club's name and, if the club is registered for one, its ABN.

8. Faulty goods, exchanges and your rights

Your rights under the Australian Consumer Law always apply. See Returns and refunds for what to do if something is wrong and for our size exchange. Nothing in these terms limits those rights.

9. Your information

We use the details you give us to process your order and to contact you about it. See our Privacy Policy for what we collect, why, and how long we keep it.

10. Changes

We may update these terms. The terms shown when you place an order are the ones that apply to that order.