Returns and refunds

This page explains what happens if there is a problem with something you bought from the Tarneit United Soccer Club shop.

Your rights under the Australian Consumer Law

Goods you buy from us come with consumer guarantees under the Australian Consumer Law. For example, goods must be of acceptable quality, match their description and be fit for any purpose we told you they would suit. These guarantees cannot be taken away or limited by anything on this page or in our shop terms.

If a product has a major problem — for example it is unsafe, is very different from its description, or cannot be used for its normal purpose and cannot easily be fixed within a reasonable time — you can choose a refund or a replacement of the same type.

If the problem is minor, we will repair it for free within a reasonable time. We may choose to replace it or refund you instead. If we cannot or do not fix it within a reasonable time, you may be entitled to a refund or replacement.

A refund is the full amount you paid. We pay it back to the account you paid from (by PayID or bank transfer) unless you agree to something else, within 10 business days of agreeing to the refund.

You do not have a fixed number of days to tell us about a faulty product. How long you have depends on the item and how long a reasonable person would expect it to last, and can be longer than any warranty.

If something is wrong with your order

1. Contact the club using the details on our Contact page, and tell us your order number and what the problem is. 2. You do not need the original packaging. 3. We may ask for proof of purchase. Your order number, your receipt, or another record such as a bank statement is enough — you do not need to keep the original receipt. 4. If we confirm there is a problem, we will pay back any reasonable cost you paid to return the item to us.

Change of mind — size exchange

If you simply change your mind about a product that has no fault, we are not required to refund it. We do offer a size exchange: you can exchange an item for another available size within 14 days of collecting it from the club, if:

• the item is unworn and in its original condition; and
• the size you want is in stock.

If the size you want costs a different amount, the club will sort out the difference with you directly. This exchange is in addition to your rights under the Australian Consumer Law, which are not affected.

Orders you have not collected

You pay by PayID when you place your order, so if you cancel an order before you collect it, or we have to cancel it, the club will refund the full amount you paid, back to the account you paid from, within 10 business days. If you have not paid, there is nothing to refund. See our shop terms for how to cancel.